Cancel Policy

At Bellux, we understand that plans can change. If you need to cancel your order, please review the following policy.

Order Cancellation

Orders may be canceled before they have been processed or shipped.

If you wish to cancel your order, please contact our customer support team as soon as possible after placing your order. We will make every effort to accommodate your request.

Orders That Have Already Shipped

Once an order has been processed and shipped, it can no longer be canceled.

If you no longer wish to keep the item after receiving it, you may request a return in accordance with our 30-Day Return Policy.

How to Request a Cancellation

To request an order cancellation, please contact us with the following information:

Your full name
Order number
Email address used for the order
Reason for cancellation (optional)

Email: support@bellux.com

Phone: +1 (352) 642-4699

Cancellation Refunds

If your cancellation request is approved before your order has been shipped, you will receive a full refund to your original payment method.

Approved refunds are typically processed within 5–10 business days, depending on your bank or payment provider.

Orders Refused at Delivery

If you refuse delivery of an order without prior authorization, additional shipping or handling fees may be deducted from your refund, where permitted by applicable law.

Bellux's Right to Cancel Orders

Bellux reserves the right to cancel any order for reasons including, but not limited to:

Payment authorization failure
Suspected fraud or unauthorized transactions
Pricing or product listing errors
Product unavailability or inventory shortages
Incorrect shipping information
Circumstances beyond our reasonable control

If we cancel your order, you will be notified promptly and receive a full refund if payment has already been collected.

Contact Us

If you have any questions regarding this Cancellation Policy or need assistance with your order, please contact us:

Home Address:
4901 Seminary Rd
Alexandria, VA 22311
United States

Company Address:
904 Woodson Rd A
Baltimore, MD 21212
United States