At Bellux, we are committed to delivering your order as quickly and safely as possible. Please review our Shipping Policy for information about processing times, shipping methods, delivery estimates, and other important details.

Order Processing

Orders are processed within 1–3 business days after payment has been successfully received.

Orders are processed Monday through Friday, excluding weekends and public holidays.

During peak shopping seasons or promotional events, processing times may be slightly longer.

Once your order has been shipped, you will receive a confirmation email with tracking information, if available.

Shipping Times

Estimated delivery times are:

United States: 5–8 business days

Delivery times are estimates and may vary depending on your location, customs processing, weather conditions, carrier delays, or other unforeseen circumstances.

Shipping Costs

Shipping charges are calculated at checkout based on your delivery location and selected shipping method.

From time to time, Bellux may offer free shipping promotions on qualifying orders.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information (where available).

Please allow up to 48 hours for tracking information to become active.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

Bellux is not responsible for delays, lost packages, or additional shipping costs resulting from incorrect or incomplete shipping addresses provided by the customer.

If you notice an error in your shipping information, please contact us immediately. We will do our best to update your order before it is shipped.

Lost or Delayed Packages

If your package is significantly delayed or appears to be lost in transit, please contact us.

We will work with the shipping carrier to investigate the issue and assist in resolving it as quickly as possible.

Damaged Shipments

If your order arrives damaged, please contact us within 48 hours of delivery.

Please include:

Your order number

Photos of the damaged item(s)

Photos of the shipping packaging

We will review your claim and arrange a replacement or refund where appropriate.

Customs, Duties, and Taxes

For international orders, customs duties, import taxes, or other government fees may apply depending on your country's regulations.

These charges are the responsibility of the customer and are not included in the purchase price or shipping charges unless otherwise stated.

Delivery Delays

Bellux is not responsible for delays caused by:

Severe weather conditions

Customs inspections

Shipping carrier disruptions

Public holidays

Natural disasters

Other events beyond our reasonable control

We appreciate your patience should any unexpected delays occur.

Contact Us

If you have any questions regarding our Shipping Policy, please contact us:

Bellux

Home Address:
4901 Seminary Rd, Alexandria, VA 22311, USA

Company Address:
904 Woodson Rd A, Baltimore, MD 21212, USA

Phone: +1 (352) 642-4699

Email: support@bellux.com