Return Policy

At Bellux, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we're here to help.

30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.

To be eligible for a return, your item must:

Be unused and in its original condition.

Be returned with all original packaging, tags, and accessories (if applicable).

Include proof of purchase or your order number.

Non-Returnable Items

The following items cannot be returned:

Products that have been used, damaged, or altered after delivery.

Items returned without original packaging or missing essential components.

Gift cards and clearance or final sale items.

Damaged or Incorrect Items

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us within 48 hours of receiving your package. We will work quickly to resolve the issue by offering a replacement, exchange, or refund where appropriate.

How to Start a Return

To request a return, please contact our customer support team with your order number and reason for the return.

Email: support@bellux.com

Once your return request is approved, we will provide instructions on how and where to send your package. Returns sent without prior authorization may not be accepted.

Refunds

After we receive and inspect your returned item, we will notify you of the status of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days. Please note that your bank or payment provider may require additional time to post the refund.

Original shipping charges are non-refundable unless the return is due to our error or a defective product.

Exchanges

If you would like a different item, color, or size (where applicable), we recommend returning your original purchase and placing a new order after your return has been approved.

Contact Information

If you have any questions regarding our Return Policy, please contact us:

Bellux

Home Address: 4901 Seminary Rd, Alexandria, VA 22311, USA

Company Address: 904 Woodson Rd A, Baltimore, MD 21212, USA

Phone: +1 (352) 642-4699

Email: support@bellux.com